Sunday, November 28

Morning briefing: delivery service demand, gorillas, picnic, Douglas, Lufthansa, delivery services in China, food boxes, omnichannel, Facebook, Hermes, Fedex, globetrotter

A nice story to start the week, the tells: The Indian Mithun Babu from Kaniyambetta in the state of Kerala had ordered a passport cover via Amazon. He got it delivered on November 1st, albeit with a passport. Since Amazon couldn’t help him, he took care of it himself. Result: Muhammed Salih from Thrissur had bought exactly this cover before, decided after a short time to send it back and forgot that his passport was still inside. Fortunately, the dealer didn’t just throw the case away.

Delivery services I: Demand remains high, although restaurants are open again
The German press agency asked around among the delivery services for restaurant meals and comes to the conclusion: Even after the gastronomy has reopened, the services are doing good business. Lieferando, for example, registered around ten million additional orders between July and September, which corresponds to an increase of 35 percent compared to summer 2020 and a doubling in the third quarter of 2019. Wolt also expects continued high demand. The trade unions and the Dehoga hotel association see this with mixed feelings: They are bothered by bonus-based remuneration and the commissions that restaurants pay.

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Delivery services II: Gorillas partners with Casino Group
The fast delivery service Gorillas from Berlin has entered into a strategic partnership with the French grocer Casino Group. The two are thus expanding their existing cooperation: Casino has been filling the delivery service’s French dark stores since Gorillas entered the market in April, writes What is new is that the casino brands Monoprix and Franprix are now offering fast deliveries in Paris, Lille, Bordeaux, Lyon and Nice with Gorillas support (including Monoprix own brands), so gorillas on his blog. Conversely, Casino will take an undisclosed stake in Gorillas in 2021, namely in Gorillas Technologies France and in Gorillas Technologies GmbH at group level in Germany. Whereupon asks about the Gorillas partnership with Tesco in Great Britain: “Gorillas gives shares to the casino group – and Tesco doesn’t?”

Delivery services III: Picnic has opened a second hub in Essen
The food delivery service Picnic opened a second location in the Ruhr area city of Essen on Saturday (November 6th). As announced by the company, the new hub employs 30 deliverers (“runners”) and 20 electric vans for around 85,000 possible customer households in district VII.

Douglas takes over Parfumdreams completely, but without a founder
Kai Renchen is no longer managing director of Parfümerie Akzente in Pfedelbach, as knows from the commercial register. But Renchen will remain a consultant, emphasizes perfumery chain Douglas, who will run the company in 2018 primarily because of its online shop 80 percent bought. According to the LZ, the complete takeover of Perfumery Akzente is pending. Also the Hamburg online shop will take over Douglas completely in January.

Freight boom brings Lufthansa price and thus earnings boom
Lufthansa Cargo could fly in a profit (EBIT) of up to 1.7 billion euros this year, by the third quarter it was already 946 million euros, and the Christmas business is still to come, so One of the reasons is the currently high freight prices due to the pandemic. However, according to, cargo boss Dorothea von Boxberg decides: “We are now two to three times as much and not ten times as much. So in this respect I believe that there is a little more trouble these days with customers on ocean freight. ”The question arises whether that is any consolation.


TRADE INTERNATIONALDelivery services IV: China responds to criticism from drivers

“For many suppliers the job is a stressful and dangerous race for orders in which they try to outsmart the algorithm – like in a computer game that they have to win”: deals with a long article with food delivery services in China. For a long time, the state ignored or punished critics of the system of tight wages and strict rules, but now it is campaigning for the rights of employees – even if, according to observers, the real problem lies in the algorithms and the ever shorter delivery times. According to the report, eight million people work for the largest food delivery services Meituan (Tencent) and (Alibaba).

USA: Transport containers for take-away meals are becoming scarce
Typical takeaway and food delivery containers are apparently becoming scarce in the United States: According to the prices for food containers and to-go drink cups are rising. Growing demand due to the order and take-away trend meets supply chain problems. They were also caused by an ice storm in Texas in February, as several petrochemical factories had to close temporarily, which has not yet been fully made up. also reports, the increased online demand during the pandemic led to overwork and burnouts among restaurant workers. A coffee shop branch in New York receives up to seven online orders per minute.

Facebook (or Meta) is said to be planning (or having planned) physical stores
The classic online business is nothing new (Amazon, Mister Spex), but a social media platform? According to That was exactly what Facebook had in mind before it was renamed Meta: all over the world, stores were to be opened with the new “Metaverse” concept and, for example, offered virtual reality headsets to try out and buy. According to the newspaper, it is unclear whether the plans will be pursued, Facebook (or Meta) did not respond to the request.


How retailers increase customer satisfaction with efficient omnichannel processes

Increasing customer satisfaction is the only way to success in modern retail. This requires optimal omnichannel processes tailored to the customer. Meanwhile, convenience beats brands, says etailment guest author Dr. Angela Bischoff – and gives tips on how retail companies can use an order management system to establish smooth omnichannel processes.

Great Britain: Facebook introduces shipping service via Hermes
The Facebook Marketplace has been offering a shipping service in the UK for some time, which is handled by Hermes, writes So far it has been free of charge, but from January onwards, dealers will be charged two percent of the sales price. The pick-up service that dealers can offer via the marketplace remains free of charge.

Two vehicle messages in brief

  • Logistician Hermes will test the use of two “Cargo: 4” type e-cargo bikes from the manufacturer AN.T. in downtown Stuttgart until the end of 2020. From the micro-depot in the step hangarage, they are supposed to transport an average of 100 shipments a day, the first experiences are “very promising”. (Press release)
  • Fedex on the other hand, he is experimenting with autonomous delivery vehicles from Neolix, initially in China. The unmanned delivery vehicle is emission-free, fully electric and has systems for all-round monitoring, road and traffic light detection. It can transport 500 kilograms and thus travel 100 kilometers. (Press release)


Outdoor specialist Globetrotter also brings used products online
Globetrotter, a specialist in outdoor accessories, sells used goods in its shops. On November 26th, they will also be available in the company’s online shop, so the company. The rubric is called “Products with a history”. The start coincides with the fourth edition of the “Greener Week” (November 22-27), which Globetrotter is opposed to Black Friday. According to the press release, the second-hand products are “checked in the company’s own workshops, repaired if necessary and given a 12-month guarantee”.

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