It is a widespread problem in Germany: While the providers always advertise with high bandwidths, the actual performance is then significantly lower. Until now, there was little that consumers could do about it. Because in case of doubt, they had to file a lawsuit at the local court. It is true that data could be collected for this with the help of the Federal Network Agency. But the outcome of the legal proceedings was anything but certain. Few customers took this risk. Especially since the potential profit would only have been in the double-digit range per month. From December onwards, however, the legal situation will change decisively on this point. Because then there will be a change in the Telecommunications Act. From then on, the following applies: If the service is significantly lower in practice than agreed in the contract, the monthly fee can be reduced. This can be proven using an app from the Federal Network Agency.
The computer must be connected to the Internet with a LAN cable
With this, the customers have to take ten measurements on two different days. If the promised performance is not achieved once at least 90 percent, the new right of reduction can be used. However, there are some limitations when it comes to measuring. The computer on which the desktop app is located must be connected to the Internet via a LAN cable. In most cases, this is unlikely to be a particularly realistic usage scenario. However, the provider is only responsible for the connection to the apartment or house. The speed lost due to the WLAN connection can therefore not be blamed on him. If a “significant” and “regularly recurring discrepancy” can be documented with the help of the app, the monthly payment may be reduced. The simple principle applies here: the price may be reduced as much as the service is reduced.
At half speed, the price can be cut by half
In other words, if only 50 Mbit / s arrive instead of the promised 100 Mbit / s, in future only half of the agreed monthly price will have to be paid. This applies at least until the manufacturer has rectified the defect. It is difficult to estimate how many people are affected by Internet speeds that are significantly too low. The Federal Network Agency is already offering a corresponding measurement on the Internet. Less than three quarters of the users achieved half of the promised performance on this platform. This suggests that it could be a very common problem. On the other hand, the site is likely to be visited primarily by people who are dissatisfied with their own Internet speed. Ultimately, one will therefore have to wait and see how many customers will actually make use of the new right of reduction. For the providers, however, this could at least be a warning signal to forego all too grandiose promises in the future.