ChannelPartner Workshop: Successful with managed services around Microsoft 365

The message from Microsoft is clear and precise: When using Microsoft 365 (formerly Office 365), the group takes care of the operation, security and availability of applications, the underlying operating system and the physical infrastructure. This relieves his customers of a lot of work compared to running the software on their own servers. However, he expressly rejects responsibility for security, archiving, data protection, compliance and backup of the data. Users have to take care of this themselves. This is regulated in the Modell der “Shared Responsibility”. Microsoft is by no means alone with this classification. Other large SaaS providers – such as Salesforce – proceed in a similar way.